A new approach to conceive user-focused services and solutions

The Brazilian National Research and Education Network (NREN), RNP, is promoting an innovative initiative through a pilot project offering a new perspective of how NRENs can increase user participation in service strategy and design in order to deliver value to the R&E community using Service Design Thinking approach. This presentation aims to introduce the pilot project, the results achieved so far and the results we expect for the first half of 2018.

Speakers

• Antônio Carlos Fernandes Nunes Rede Nacional de Ensino e Pesquisa (RNP)

Authors

• Antônio Carlos Fernandes Nunes <antonio.nunes@rnp.br>, RNP, Brazil

• Carolina Thaines Moreira de Souza <carolina.souza@rnp.br>, RNP, Brazil

• Cláudio Fabrício de Assis Lourenço da Silva <claudio.silva@rnp.br>, RNP, Brazil